Frequently Asked Questions
Everything you need to know about enhancing your home with Calex.
What is the standard shipping timeframe for furniture?
Most in-stock furniture items are processed within 2-3 business days and delivered within 7-14 business days, depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
At Calex, we prioritize the planet. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
Do you provide fabric swatches before I purchase a sofa?
Absolutely. You can request up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture perfectly match your space.